PurSteam Professional Garment Steamer for Clothes Travel Size, Portable, Handheld

I could write about this steamer for hours I love it so much. This steamer deserves 10 stars , not just for the steamer itself but also for the fact that the seller sends a follow up email telling you tips for the steamer, which is so awesome.So this is my second purchase of this steamer, my first was for myself when I decided that I deserve to live the luxurious lifestyle of someone who owns a clothing steamer.Let me explain, I work in retail and sometimes I dress mannequins. My company provides us with a really nice full size steamer that we use for the mannequins outfits and I have always found the process of steaming clothing to be delightful. The steamer allowed me to get wrinkles out of any garment we put on the mannequin, this sort of blew my mind because some of the fabrics are delicate and could never be ironed.Let me just say that I love ironing. I know that is probably weird but when I was in college my mom bought me my first iron and the process of removing wrinkles from any garment that my little heart desired was just...therapeutic. The thing I hate is ironing boards. I am inept at using an ironing board. I literally have serious issues closing them up back into their flat, storable state. Not only that but they take up a decent amount of room. It is not fun nor easy to set up an ironing board/ironing station, the only fun part is removing the wrinkles from clothing.The other thing I dont enjoy about ironing is when it gets too hot and ruins my clothes. Yeah, maybe the problem is that I buy clothes made from mystery fabrics created in a shady laboratory. Maybe the problem is that I dont read the instructions on the iron correctly or on the label of my clothing. Maybe I should just buy only cotton clothing, but cmon, I work in retail, I do not make a lot of money, I look at a steamer as a luxury item, so you see where I am coming from.This is what brought me to Amazon in search of a steamer, now the space issue again comes into play. I live in a house built in 1900, the closets are obviously made for very small men because 1. they are narrow, like not wide enough to fit a regular sized hanger, and 2. they are tiny, like too small to fit more than 3 suits and a pair of jeans. So not only can I not fit an ironing board in them, I also cannot fit a full size steamer in them, or anywhere near the amount of clothes I own which is why I have two dressers and a rolling rack in my room lol.THIS STEAMER SAVED MY LIFE.I might be being a little dramatic but I can probably give you 100 reasons why this steamer saved my life. Instead, I will just list a few of the awesome perks of this steamer.1. you can travel with this steamer. I work in retail, as I said before, and my job involves some travel, and my sanity requires me to travel in my free time. This steamer has been around this beautiful country of ours multiple times. Like the time corporate gave me a weeks notice to travel cross country, bring only one bag, and bring a "red carpet ready" type gown to wear to a formal event. Uhhh what? Thank you PurSteam steamer for making my balled up chiffon dress look like its "red carpet ready."2. this steamer comes with an adorable bag and is easy to store. See closet comments above.3. this steamer heats up fast! I work long days, which sometimes means early mornings. I am expected to look "normal" at work, but also love to sleep so this steamer will literally get my clothes from wrinkled to wonderful in less than 5 minutes.4. this steamer makes me feel like an adult. Not sure if pro but I feel pretty adulty when I unwrinkle my clothes.5. this steamer doesnt have multiple settings, because it doesnt need them, because I have tried it on many different kinds of fabrics and it has never ruined anything I own, and works wonderfully every time.I think I mentioned that this is the second one of these I am buying. That is because my sister steals mine, like everyday and it gets annoying. So I am getting her one for Christmas, and it will probably be her favorite gift, and I will finally get my steamer back all to myself Muahahahhahaha. Anyway, buy this steamer. Seriously, buy it. I have never left a review this long on anything in my life but this steamer is worth it, this steamer is worth so much more.Ive included a picture of me wearing my red carpet ready dress along with one of my coworkers who also borrowed my steamer for the event.

My bar is very high for even a low-cost steamer. The technology isn't complicated. It's not rocket science, it's boiling water. I spent 6 years in high end clothing retail as a GM working with $1000 steamers everyday. That being said, I typically buy cheap and replace yearly. Retail salaries don't allow for much more. My Conair just crapped out and it was time to move on. As a staunch reader of reviews, I chose this based on it's excellent rating and comments. The real ability to travel with it was a hugely appealing attribute.I am incredibly disappointed. This product is substandard. It cannot keep steam, goes in waves. I can't even make it through one dress shirt sleeve before it seemingly needs to heat up again and stops. I steam out all my clothes each evening for the next day. This process typically takes 10 minutes. With this steamer, it takes 20. I have to stop and wait for it to heat up after only a few swipes. Other steamers at this price range do not do this. Continuous steam is not a luxury feature. The steel plate, maybe. Steam? No.I'm not quite sure what to do now. I've given it a nearly month-long test drive only to see if it needed "breaking in". I guess I'm stuck with it.My suggestion, as my very first amazon review? Don't buy. It's maddening.*Update 9/16/16: Within 12 hours of my previous review, a rep from PurSteam contacted me. I received the email as I was standing in line at the grocery store. I handed my phone to my husband, shocked. I couldn't even respond, I was so thrown off by their generosity. It's hard to remember that your words don't disappear into the ether. They replaced my steamer (without asking me to return the original - who has time to shlep something to the post office) and I received it on Wednesday.I absolutely had a defective steamer. The new one is amazing - the steam is continuous and powerful. Some technique tips are necessary - don't shake the steamer, don't turn it upside down as water shoots out. You're dealing with boiling water. Don't be cavalier, be afraid and respectful. You're supposed to be, that's really boiling water 101. Some steamers need a "shaking" action because the steam is weak. This is not that steamer. Take it easy, it can do the work. You don't need to fuss with it, just let it do what it's made to do. This is professional grade to put it lightly. The metal plate makes a world of difference, functioning like an iron on top of the steam function.I have changed my rating to 5 stars. I want to keep the original post up here only because their customer service response was second to none. The way a company responds to a problem says more about the quality of a product than anything else. I couldn't be more thrilled with this steamer. It's so wonderful that a reasonably priced product works PERFECTLY and has incredible customer service behind it. Those two things don't typically go together.I will be telling everyone I know about this steamer, it's ridiculous that's it's as cheap as it is. It's worth significantly more than the price tag. PurSteam, you've made a happy girl in Nebraska!